Privacy Policy

Privacy Policy

Last updated: 04/05/2026

This Privacy Policy explains how Synac collects, uses, stores, shares and protects your personal information when you visit our website, buy our products, contact us, subscribe to our emails, or otherwise interact with us.

This Privacy Policy applies to customers and website visitors in the United Kingdom, the European Union, the European Economic Area, and any other location where our website is accessed.

For the purposes of this Privacy Policy, “Synac”, “we”, “us” or “our” means:

Business name: Synac Global Technologies Limited
Website: https://www.synacglobal.com
Email: support@synacglobal.com
Registered address: Office 1749, 92 Castle Street, Belfast, Northern Ireland, BT1 1HE, United Kingdom
Company number: NI740199

We are the data controller of the personal information described in this Privacy Policy. This means we decide how and why your personal information is used.

1. Data protection laws we follow

Depending on where you are located, we process your personal information in accordance with applicable data protection laws, including:

  • the UK General Data Protection Regulation
  • the Data Protection Act 2018
  • the EU General Data Protection Regulation
  • applicable privacy and electronic communications laws, including cookie and direct marketing rules

If you are in the UK, you may contact the UK Information Commissioner’s Office. If you are in the EU or EEA, you may contact your local data protection authority.

2. Personal information we collect

We may collect and use the following types of personal information.

Information you provide to us

This may include:

  • name
  • email address
  • phone number
  • billing address
  • delivery address
  • order details
  • payment and transaction references
  • customer service messages
  • returns, refunds or warranty information
  • product reviews or feedback
  • marketing preferences
  • information you provide through forms on our website

Information collected automatically

When you use our website, we may automatically collect:

  • IP address
  • browser type and version
  • device type
  • operating system
  • pages viewed
  • time spent on pages
  • referral source
  • approximate location based on IP address
  • cookie identifiers
  • website usage and performance information

Payment information

If you buy from us, your payment information is processed by our payment provider.

We do not usually store your full payment card details ourselves. Payment processing may be handled by:

Payment provider: Paypal, WooCommerce Payments

You should also read the privacy information provided by the relevant payment provider.

3. How we use your personal information

We use your personal information to:

  • process and deliver your orders
  • take payment
  • confirm purchases
  • send delivery and order updates
  • provide customer support
  • manage returns, refunds, replacements and warranty claims
  • respond to enquiries
  • detect and prevent fraud
  • keep our website secure
  • improve our website, products and services
  • understand how visitors use our website
  • manage customer reviews and feedback
  • send marketing emails where permitted
  • show relevant advertising where permitted
  • comply with tax, accounting, consumer protection and legal obligations
  • protect our legal rights and business interests

4. Our lawful basis for using your personal information

We only use your personal information where we have a lawful basis to do so.

Contract

We use your information where necessary to enter into or fulfil a contract with you.

For example, we need your name, address and order details to deliver products you buy from us.

Legal obligation

We use your information where necessary to comply with legal obligations.

For example, we may need to keep order, tax and accounting records.

Legitimate interests

We use your information where necessary for our legitimate business interests, provided your rights and freedoms do not override those interests.

This may include:

  • improving our website
  • responding to customer enquiries
  • preventing fraud
  • keeping our website secure
  • understanding product demand
  • managing business records
  • defending legal claims
  • improving customer experience

Consent

We use consent where required, including for:

  • certain marketing emails
  • non-essential cookies
  • analytics cookies where consent is required
  • advertising pixels or retargeting technologies where consent is required

You can withdraw consent at any time.

5. Marketing

If you sign up to receive marketing from Synac, we may send you emails about:

  • new product launches
  • offers and promotions
  • USB-C cable guides
  • product updates
  • brand news
  • useful charging and cable advice

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at:

Email: support@synacglobal.com

We will not sell your personal information to third parties.

Where required by law, we will only send marketing communications with your consent.

6. Cookies and similar technologies

Our website may use cookies, pixels, tags and similar technologies.

These may be used to:

  • make the website work properly
  • remember your preferences
  • keep your basket or checkout working
  • analyse website traffic
  • understand how visitors use the website
  • improve website performance
  • support marketing and advertising
  • measure advertising performance

Some cookies are essential. Others are optional and may require your consent.

We may use tools such as:

  • Google Analytics
  • Google Tag Manager
  • Meta Pixel
  • TikTok Pixel
  • email marketing tracking tools
  • e-commerce platform cookies
  • payment and checkout cookies
  • advertising platform cookies

You should replace this list with the actual tools used on your website.

You can manage cookies through your browser settings and, where available, through our cookie banner or cookie preference tool.

We may also publish a separate Cookie Policy explaining our use of cookies in more detail.

7. Who we share your personal information with

We may share your personal information with trusted third parties where necessary to run our business and provide our services.

These may include:

  • payment processors
  • banks and fraud prevention providers
  • delivery and courier companies
  • e-commerce platforms
  • website hosting providers
  • analytics providers
  • email marketing providers
  • advertising platforms
  • customer service tools
  • IT and security providers
  • accountants, lawyers and other professional advisers
  • tax authorities, regulators, courts or law enforcement where required

We only share personal information where we have a valid reason to do so.

8. International transfers

Some of our service providers may process personal information outside the UK, EU or EEA.

Where personal information is transferred internationally, we will take steps to protect it in accordance with applicable data protection laws. These steps may include using:

  • adequacy decisions
  • standard contractual clauses
  • the UK International Data Transfer Agreement
  • the UK Addendum to the EU Standard Contractual Clauses
  • other lawful safeguards where applicable

UK and EU rules include specific safeguards for international data transfers. The ICO refers to certain UK transfers outside the UK as restricted transfers, and EU guidance refers to mechanisms such as adequacy decisions, standard contractual clauses and binding corporate rules.

9. How long we keep your personal information

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy.

Typical retention periods may include:

  • order and transaction records: up to 6 years for tax, accounting and legal purposes
  • customer service messages: up to 3 years after the issue is resolved
  • marketing records: until you unsubscribe or withdraw consent
  • website analytics data: according to the settings of the analytics provider
  • fraud prevention and security records: as long as reasonably necessary to protect our business and customers
  • legal claim records: as long as necessary to establish, exercise or defend legal claims

When we no longer need personal information, we will delete it, anonymise it or securely archive it.

10. Your rights

Depending on where you are located and the lawful basis for processing, you may have rights over your personal information.

These may include the right to:

  • be informed about how your personal information is used
  • access the personal information we hold about you
  • correct inaccurate or incomplete information
  • ask us to delete your personal information
  • restrict how we use your personal information
  • object to certain uses of your personal information
  • receive your personal information in a portable format
  • withdraw consent at any time where we rely on consent
  • object to direct marketing
  • complain to a data protection authority

EU GDPR rights include rights to information, access, rectification, erasure, restriction, portability, objection, and rights relating to automated decision-making.

To exercise your rights, contact us at:

Email: support@synacglobal.com

We may need to verify your identity before responding.

11. Your right to object

You have the right to object to certain uses of your personal information, including where we use your information for direct marketing.

You can object to marketing at any time by clicking unsubscribe in our emails or contacting us.

The ICO says the right to object should be brought to people’s attention clearly and separately, and that people should be told they can withdraw consent at any time where consent is used.

12. Complaints

If you are unhappy with how we use your personal information, please contact us first so we can try to resolve the issue.

Email: support@synacglobal.com

If you are in the UK, you can complain to the Information Commissioner’s Office.

If you are in the EU or EEA, you can complain to the data protection authority in the country where you live, work, or where you believe your rights have been infringed. Each EU Member State has a designated supervisory authority.

13. EU / EEA representative

Synac is established in the United Kingdom.

If we offer goods or services to individuals in the European Union or European Economic Area, or monitor the behaviour of individuals in the European Union or European Economic Area, the EU GDPR may apply to that processing.

Where required by Article 27 of the EU GDPR, we will appoint a representative in the European Union or European Economic Area to act as a contact point for individuals and supervisory authorities.

If we have not appointed an EU / EEA representative, this is because we do not currently believe we are required to do so. We will keep this position under review as our business develops, including if we begin actively selling to, advertising to, or monitoring individuals in the EU / EEA.

14. UK representative

Synac is established in the United Kingdom, including for data protection purposes. Because we are UK-based, we are not required to appoint a separate UK representative under the UK GDPR.

If you are in the United Kingdom and have questions about how we use your personal information, you can contact us directly using the details below:

Synac Global Technologies
Email: support@synacglobal.com
Address: Office 1749, 92 Castle Street, Belfast, Northern Ireland, BT1 1HE, United Kingdom

You also have the right to complain to the UK Information Commissioner’s Office if you are unhappy with how we handle your personal information.

15. Children’s privacy

Our website and products are not intended for children.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

16. Third-party links

Our website may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices, content or security of those third-party websites. You should read their privacy policies before providing them with personal information.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the “Last updated” date at the top of this page.

If we make significant changes, we may provide a clearer notice on our website or contact you directly where appropriate.